ThinkHost Review

Overview

ThinkHost’s number one priority is achieving total customer satisfaction. They provide quality customer support. Their support staff provides prompt responses sometimes within minutes. The hosting packages are feature rich and include generous amounts of bandwidth and disk space. ThinkHost provides reliable hosting solutions.

Price and Cost Effectiveness

ThinkHost provides affordable hosting solutions. Customers receive a good value for their money. Hosting plans start out as low as $4.95 per month for the NetLaunch Plan. This plan includes 110MB of disk space and 5000MB of bandwidth. The plans include FTP access, SSI support, Anti-Spam, Filtering and much more. All of their hosting packages include free bonuses based on what plan you select. This provides customers with even more for their money.

Reliability

ThinkHost outsources their network connectivity to Rackspace Managed Hosting. This allows them to provide customers with the benefits of an excellent infrastructure. ThinkHost is able to provide fast, reliable and secure hosting services. The data center uses multiple connections. Some of the connections include: an OC-12 connection through AT&T, 3 OC-3 connections with Broadwing, Time Warner, and Qwest. They utilize UPS power and diesel generators so that there are little worries about power interruption.

Customer Support

ThinkHost provides excellent customer support and care. Their top priority is achieving customer satisfaction. They even offer a quality control form. This is a place where customers can submit comments whether positive or negative. ThinkHost uses this information to see what they do well and to find if there are any areas where they need improvement.

The customer care team at ThinkHost is friendly, skilled and knowledgeable. They do not offer telephone support. However, they believe their method is actually more efficient and beneficial for the customer. They use a ticket system, which assigns an ID number to any support issue submitted. This allows the customers to track their support inquiry. Many times questions are answered within minutes or less than 6 hours. Customers always receive a response in 24 hours or less. Inquires are answered in the order in which they are received. Of course, emergency support issues are dealt with first. ThinkHost also provides a knowledgebase that customers can search to find answers to common questions.

Conclusion

ThinkHost provides fast, secure and reliable hosting solutions. They have a variety of hosting options and offer affordable choices. Their packages include many features and offer the option to add more features and applications. ThinkHost strives to achieve total customer satisfaction. They welcome suggestions on areas where they can make improvements and also like to hear what they do well.

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